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Frequently Asked Questions

Answers To Common Questions

FAQ

There are many benefits to working with DentVia but the most significant is decreasing employment costs to a fraction of hiring in-house. Being “fully staffed” with DentVia handling recruiting, training, and human resources giving you valuable time gained in your day increasing your productivity.
Typically, we onboard our clients within a week since all of our team members already trained and familiar with the most popular software and systems used in dental practices today. 
At DentVia, we keep our pricing and agreements simple. Our standard agreement is month-to-month.
We work with nearly every dental practice management software. As long as your practice maintains digital records, we can support your dental practice. We have expertise in Dentrix, Eaglesoft, OpenDental, PracticeWorks, Curve, Denticon, Dentrix Ascend….and more!
We require our team to work from our secure facility. As our team commutes to the office they encounter badge security checkpoints to: enter the building, use the elevator, enter the office suite, and use their fingerprint to login to their computer. 
All of our team members have undergone a rigorous four-week training program covering all day to day tasks required of a dental administrative team member. After their training they are placed with one of our partner practices where they demonstrate real work experience before being placed with a client.
All of our agents work onsite in our secured office facilities where all work takes place on secured computers and networks monitored for HIPAA compliance by onsite IT. Additionally, all of our staff go through training and certification in order to insure on both a business and individual level we have gone above and beyond what is required for privacy and security regarding HIPAA compliance.

For cloud-based systems: We access your dental software with an account log-in assigned to our DentVia team. Just like your in-office team would access your system.

For other systems: We use a secure screen connect software that allows us to remotely access your computer and dental software

Process

A Simple Process

Our method is designed to be simple and efficient, allowing your office to start using our services quickly. Our team of skilled virtual assistants are committed to providing high-quality results and improving the experience for your patients. At DentVia, it’s simple to optimize your dental practice and provide better care to your patients.

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